Archive for 'customer service'

WOW Service

We are in the process of moving our offices to our new location near Heritage & McLeod.  One of the important tasks on my move list was to contact Shaw and make sure that our Internet connection could be moved without interruption.  I apprehensively made the call to Shaw’s business support desk today. 

The Expert Prospective Client

As a website developer, I have learned to “raise red flags” when a prospective client says certain things. for the purposes of this article, I have named these prospects, “The Expert Prospective Client”. The expert – Knows how long a task will take before they ask. They often say things like, “That’s just a simple [...]

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