Archive for 'customer service'

Burn Baby Burn… Is Your Reputation on Fire?

As a distributed technology and communications platform, the people who created the internet did not intended it to become a soap box for customers to burn their service providers in effigy. The question used to be, “how can I get my website on first page Google?”  Now the question is, “how can I get this [...]

Identify Yourself…

Would you do business with a person who didn’t tell you their name or hand you a business card when you met them? Would you consider requesting a proposal from an online service that does not include a phone number, contact form, or address on their website? It is not difficult to find websites on [...]

Does it Take Technicians or Business People to Make “IT” Happen?

I first met Stuart Crawford several years ago at the Calgary Chamber of Commerce.  Like many networking events that I attend, we exchanged business cards and continued to meet others that day.  I didn’t think anything more of this meeting.  Boy, did I not see the freight train of a relationship that was coming my [...]

Do You Beat Your Competition?

I wonder how many sales people beat up their competition by injecting rumour, innuendo and sorted negative remarks into discussions with potential clients?  I know at least one web company in Calgary that makes it their practice to undermine the competition with negative remarks. All I have to say is… shame on you.

Have We Become an Emergency Service?

20 years ago, when I started working, a business typically had one or two phone lines and, that was it. There was no fax machines, there were no cellular phones, pages, email, blackberries. Executives relied on their pen and paper calendar, and another person that they referred to as a secretary. My first employer, after [...]

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