Amongst the things business owners and marketing managers are quickly learning about social media marketing are that it’s important — Facebook alone has more than 500 million members and growing fast — and that it’s hard to keep up with.
Between the profiles, updates, tweets, and LinkedIn requests, managing your company’s communications can quickly become a part-time job.
And in fact, in some circles it has.
More and more businesses are relying on “community managers” to keep their social networking communications professional and consistent. Whether they are in-house or a paid vendor, this person is responsible for keeping your accounts up to date, managing the impression you create, and keeping an ear to the ground to see what sort of results you’re getting.
Sound interesting? Here are four things a community manager can do for you:
Keep an editorial calendar. Instead of simply posting messages randomly, a community manager can make sure you hit the right topics at the right intervals by helping you plan ahead.
Post and tweet regularly. We all know how easy it is to lose track of what you’d like to do in a day because you get busy with other tasks. A big part of the community manager’s job is making sure your posts and tweets go online when they should.
Manage feedback. Want to be sure the conversation keeps going? Your community manager can approve and even encourage feedback from visitors to your Facebook fan page and another profiles.
Keeps you updated. Want to know how many followers you have, whether they’re joining at the rate you expected, or if your social media marketing is paying off? These are metrics your community manager can easily gather and report back to you with.
As you probably noticed, having a community manager for your social profiles can be a great way to fill in some of the gaps in your online marketing plan. If you have wanted to do more with sites like Facebook, twitter, and LinkedIn, but can’t seem to find the time, then consider adding one to your team. It could be someone on your staff, and outsourced professional, or a member of your web design/online marketing team. What matters isn’t where they work, but that they keep your social media marketing on track and moving forward.
Want to see better results from your social media marketing? Try working with our team — we have helped dozens of companies in Calgary, just like yours, to turn Facebook friends and Twitter followers into loyal customers.