WOW Service
We are in the process of moving our offices to our new location near Heritage & McLeod. One of the important tasks on my move list was to contact Shaw and make sure that our Internet connection could be moved without interruption.
I apprehensively made the call to Shaw’s business support desk today.
As you may have read in one of my recent posts, my current cellular company uses an interactive voice response system that causes me extreme stress when I call, I half expected a similar experience from Shaw. I am elated to say that Shaw’s support was excellent.
- Call starts 1035 am. On hold message advises me to wait for the first available person.
- Soon after, a voice advises me that if I would like to leave a 10 digit phone number, they will call me back in the same order as if I were to stay on the line.
- I think about it for a minute and am about to put my number in and something huge happened…
- An operator answered the phone and introduced herself.
- Total lapsed time 4 minutes.
So, already I am having a better experience with this process, than with the cell phone people. Imagine my surprise when she told me that I am not too late and that they have people available on the weekend to support their customers. Not only did Shaw answer their phone, they are going to send a technician to our new offices Sunday. This will ensure that our connection is ready to go for Monday morning!
I wonder when Shaw will offer cellular phone services?
Cheers
David A. West
Stuart Crawford on December 13th, 2007
David, this is amazing. I have to say that I am impressed by this level of service from Shaw. All it will take in the Telecom and data access business especially for small business is a provider to do this and the word gets out. A lot better than Telus!!!